Compose and send an email merge

1. Open Email Merge from the sidebar.
2. Choose the building in the building filter (required before you compose on live buildings).Email Merge header with building filter and Compose — Email Merge page showing building selector and Compose button
3. Click Compose.
4. Click the To field (Select residents, owners, units…).
5. In the Recipients dialog, select people or groups.

   Tip: Building names appear immediately. Recipients for a building load when you tap that building. Search with Search unit, name, email…. Use Select all visible when a search already narrows the list. Use Select with AI to describe a group (for example pet owners) instead of picking rows by hand.

6. Click Use selection.
7. Enter a Subject.
8. Write the message in the editor (Write your message…).

   Tip: Use Placeholders in the toolbar for resident and building fields. Use Tools → My signature for your signature — see Add your signature to an email merge.

9. Optionally click Add attachment to include a file, or turn on Send me a copy to receive the mailing yourself.
10. Optionally click Preview above the editor to check layout before send (see Preview an Email Merge).
11. Click Send.
12. In Send this email?, review the recipient count and any blocked addresses, then click Yes, send it.

Result: Delivery starts via the MCC mail service. If your account has the 3-minute unsend window enabled, the mailing shows as Pending with Sending in countdown so you can still cancel. Use Save draft anytime to keep work without sending.