Create a service request
Log a new ticket for a resident from the staff Service Requests workspace. You need staff access to Service Requests.
- Open Service Requests from the sidebar (Communication → Service Requests).
- Select the building in Filter by building if prompted.
- Click New request.
- In New service request, click Search resident… and choose the resident.New service request dialog with resident search — New service request dialog showing Search resident field
- Fill in Subject (placeholder Short summary of the issue).
- Fill in Description (placeholder Add details…).
- Optional: choose a Category and set Priority (Urgent, High, Medium, or Low).
- Optional: add files under Attachments.
- Click Create request.
Result: The dialog closes and the new ticket appears in the list (often under the Open tab) with its ticket ID.
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