Resident services

Approve or decline an amenity booking

Approve a pending amenity reservation or decline one that should not proceed. You need staff access to Amenities and a booking whose amenity uses Requires manager approval (so status starts as Pending).

Cancel an amenity booking and handle the deposit

Cancel a reservation and settle any refundable deposit or fees on the booking. You need staff access to Amenities.

Configure amenity rules and fees

Set booking limits, approval rules, and fee or deposit lines for an amenity. You need permission to open building Settings for Amenities.

Create a service request

Log a new ticket for a resident from the staff Service Requests workspace. You need staff access to Service Requests.

Assign and triage a service request

Set priority, status, category, and assignee so the right person works the ticket. You need staff access to Service Requests.

Resolve or reopen a service request

Close or cancel a finished ticket, or put an archived/resolved ticket back into active work. You need staff access to Service Requests.

Message on a service request thread

Post a public reply to the resident or a private staff note on a ticket. You need staff access to Service Requests.

Configure service request categories

Add or rename ticket categories used when staff or residents create service requests. You need permission to open building Settings for Service Requests.

Change the order of amenities on the calendar

Put the amenities you use most at the top of Calendar. You need staff access to Amenities. The order is saved on this computer only.