Packages & parcels

Log an incoming package

Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.

Mark a package picked up

Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.

Send a package reminder

Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.

Return or cancel a package

Close an outstanding package that will not be picked up by the resident: return an incoming package to the courier, or cancel an outgoing package. You need a staff account with access to Packages.

Scan a package label

Use the webcam or a photo so AI can fill carrier, tracking, and resident when logging a package. You need a staff account with access to Packages, and a working camera or a clear label photo.

Configure package settings

Set pickup checks, aging buckets, carriers, notifications, and reminder templates for a building. You need a manager (or admin) role with access to Settings.