Send a package reminder
Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.
- Open Packages from the sidebar under Operations.
- Open the Outstanding tab.
- Find the package, then click Send reminder.
Tip: To remind several residents at once, select their checkboxes, then click Send reminders.
- In Send pickup reminder, the message seeds from Friendly reminder (or a saved pickup template if this building has one).Send pickup reminder dialog — Reminder dialog with Choose template and message
- Optionally click Choose template to load a built-in or saved message, then edit the subject and body.
Tip: SMS and Email + SMS appear only when the building has SMS enabled.
- Click Send.
Result: You see a confirmation such as Email reminder sent, and a reminder is recorded on the package history.
Related articles
- Log an incoming package — Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
- Mark a package picked up — Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
- Configure package settings — Set pickup checks, aging buckets, carriers, notifications, and reminder templates for a building. You need a manager (or admin) role with access to Settings.
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