Configure package settings
Set pickup checks, aging buckets, carriers, notifications, and reminder templates for a building. You need a manager (or admin) role with access to Settings.
- Open Settings.
- Select the building you want to configure.
- Under Operations, click Packages.Settings Packages page — Packages settings with Pickup verification section
- Under Pickup verification, turn each toggle you need on or off: Show picture of resident upon check out, Require signature for pickup, Use barcode scanner.
- Under Aging thresholds, set Fresh days, Aging days, and Overdue days.
Tip: These buckets drive the Fresh / Aging / Overdue filters on Outstanding. They are client-side and not stored in MCC yet.
- Edit Package types and Courier types (use Add type or Add courier as needed).
- Under Notifications, enable channels for events such as Parcel received and Parcel picked up.
- Open Reminders. Turn Send reminders automatically on if you want scheduled pickup emails, then Add reminder. Set Days after arrival and Channel (Email is locked when the building has no SMS). Click Choose template to pick a built-in, saved, or MCC message. Changing a saved template later does not rewrite steps that already used it.
- Optionally choose buildings under Apply to buildings.
- Click Save changes.
Result: You see Packages settings saved, and new logs, pickups, and reminders use the updated rules for that building.
Related articles
- Send a package reminder — Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.
- Log an incoming package — Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
- Mark a package picked up — Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
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