Return or cancel a package
Close an outstanding package that will not be picked up by the resident: return an incoming package to the courier, or cancel an outgoing package. You need a staff account with access to Packages.
Return an incoming package
- Open Packages from the sidebar under Operations.
- Open the Outstanding tab and filter to Incoming if needed.
- Find the package, then click Return package.Row actions with Return package — Package row showing Return package action
- In Return package, choose Returning by (or Other courier… and enter the courier name).
- Click Confirm return.
Result: You see Package returned, and the package moves to the Returned tab.
Cancel an outgoing package
- Open Packages from the sidebar under Operations.
- Open the Outstanding tab and filter to Outgoing.
- Find the package, then click Cancel package.
- In Cancel package, confirm Cancelled by and optionally add a Note (optional).
- Click Confirm cancel.
Result: You see Package canceled, and the package moves to the Canceled tab.
Related articles
- Mark a package picked up — Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
- Log an incoming package — Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
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